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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alejandra Horan

Alejandra Horan

February 28, 2026

5  out of  5
rating by Alejandra Horan
"I love Burton Jernigan state farm, been with them for years and easy to work with. Yaya is always helpful and kind whenever I have questions or need to change my policy."
We responded:
"Thank you so much for your kind words, Alejandra! We're thrilled to hear that you've had a positive experience with Burton Jernigan State Farm over the years. Yaya will be happy to know that her help and kindness have made a difference. We truly appreciate your loyalty and look forward to continuing to serve you!"
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Jeanette Wickersham

February 28, 2026

5  out of  5
rating by Jeanette Wickersham
"Warm, friendly service through the complete process. Yaya was especially attentive, as we're Jeff and Jose. Because of my particular circumstances in that it was a hit and run and I was unable to get the other driver's info I could not determine whether or not "he" had insurance. If he was uninsured, my deductible would have been waived. However, I'm guessing that due to his instant flight that he was most likely uninsured and possibly without a license as well as possibly has a "rap sheet".I should think that a "flight" person would automatically qualify as being without insurance. He didn't even stop OR so much as slow down! Very open to suspect!"
We responded:
"Thank you, Jeanette, for sharing your experience and for your kind words about Yaya, Jeff, and Jose. We're sorry to hear about the difficult situation and appreciate your trust in us throughout the process."
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Yajahira Chavez

February 28, 2026

5  out of  5
rating by Yajahira Chavez
"Burton Jernigan and his team are just the best. They are always super responsive and very knowledgeable when it comes to all my questions! Not to mention that they are always super kind when answering the phone. I 100% recommend you going to them for any of your insurance needs. 🙂"
We responded:
"Thank you, Yajahira! We're thrilled to hear Burton and the team provided such great service. We appreciate your recommendation!"
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Deanna Madeson

February 28, 2026

5  out of  5
rating by Deanna Madeson
"I was confused about the bill I received for my vehicle and Yaya not only answered my question, but I was pleasantly surprised that I even got a rebate. Thank you!"
We responded:
"Thank you, Deanna! We're happy Yaya could clear up your billing questions and that you received a rebate. We appreciate you sharing your experience!"
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Sherman “Sherman1959” Peters

February 27, 2026

5  out of  5
rating by Sherman “Sherman1959” Peters
"So far so good."
We responded:
"Thank you, Sherman! We're glad to hear you're happy with the price and service so far. We appreciate your feedback!"
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Soil Man Dan

February 27, 2026

5  out of  5
rating by Soil Man Dan
"Jeff was great! He always helps me with my payments, is friendly and respectful, and a true pleasure to deal with. Call and ask for Jeff for any of your insurance needs!"
We responded:
"Thank you, Soil Man Dan! We're glad Jeff has been so helpful and friendly. We appreciate your recommendation!"
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Mitzi Grimley

February 25, 2026

5  out of  5
rating by Mitzi Grimley
"Jose was very helpful and went over ana beyond to help me."
We responded:
"Thank you so much for your kind words, Mitzi! We're thrilled to hear that Jose went above and beyond to assist you. We appreciate your support and hope to serve you again soon!"
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Stephani Curnutt

February 19, 2026

5  out of  5
rating by Stephani Curnutt
"Always a pleasure, very friendly & helpful"
We responded:
"Thank you so much for your kind words, Stephani! We're delighted to hear that you found our prices great and that our team was friendly and helpful throughout the process. We're also glad the claims process was quick and easy for you. If you ever need assistance again, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you in the future!"
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Denise Shaw

February 19, 2026

5  out of  5
rating by Denise Shaw
"I appreciate how helpful and pleasant the associates are at State Farm in Lower Lake!! They are always finding ways to help give me the best rates and are extremely knowledgeable about the different insurance plans they offer!! Thank you for your kindness and excellent service!!"
We responded:
"Thank you so much, Denise! We're delighted to hear that our team in Lower Lake has been helpful and knowledgeable in finding the best rates for you. Your kind words mean a lot to us, and we truly appreciate your trust and support!"
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Kathy Jacob

February 12, 2026

5  out of  5
rating by Kathy Jacob
"I would very much recommend calling Burton for your insurance needs. I transferred my auto coverage to him; he was very informativel in helping me make decisions on coverage I needed. He saved me over $430 for 6 month coverage compared to my existing coverage with another company. He was courteous and attentive- a genuine pleasure to talk to which is very unusual and unexpected these days.Call him for all your insurance needs. Thank you Burton"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our team informative and helpful in guiding you through your auto coverage options, and that we were able to save you a significant amount on your insurance. It's wonderful to know that our courteous and attentive service made a positive impression. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs. Thanks again for choosing us!"
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Maria Kemp

January 31, 2026

5  out of  5
rating by Maria Kemp
"Joel Jernigan was excellent at explaining all the details of my new policy that is more costly but in the long run will benefit me with discounts n great coverage eventually! Thank u so much ! ❤️🙏🏻"
We responded:
"Thank you, Maria! We’re glad Joel could help explain your new policy and its benefits. We appreciate your trust and are here if you need anything!"
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Shawna Grilley

January 22, 2026

5  out of  5
rating by Shawna Grilley
"JEFF! He was very professional, proficient, and kind ! Got me up and going in less than thirty minutes !!!! I never leave reviews but Jeff deserves some acknowledgement for how well he did for me !"
We responded:
"Thank you so much, Shawna! We’re thrilled to hear Jeff provided you with such fast and professional service. Your kind words mean a lot, and we’re happy to help!"
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Yvette Langford Hernandez

January 20, 2026

5  out of  5
rating by Yvette Langford Hernandez
"I have always received excellent service from everyone in Burton’s office. Since I started driving I have always had State Farm with Burton."
We responded:
"Thank you, Yvette, for your continued trust in Burton’s office for your auto insurance needs. We’re proud to provide you with excellent service and look forward to supporting you for many more years to come!"
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lori passantino

January 20, 2026

5  out of  5
rating by lori passantino
"Jeff worked with me to provide auto and life insurance quotes. He was polite, professional, and very helpful in answering all my questions. Would highly recommend!"
We responded:
"Thank you, Lori, for your wonderful feedback! We're glad Jeff could assist you with both your auto insurance and life insurance needs. Your recommendation means a lot to us, and we're here to help anytime!"
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Diego A. Cabrera

January 20, 2026

5  out of  5
rating by Diego A. Cabrera
"Excellent service! Jeff Dei helped me with my auto insurance and made the whole process very easy and stress-free. He took the time to explain everything I needed to know in a clear and patient way, answered all my questions, and made sure I understood my coverage. He also offered me the best options for my needs. I truly appreciate his professionalism, honesty, and great customer service. I highly recommend Jeff Dei to anyone looking for reliable auto insurance assistance."
We responded:
"Thank you, Diego, for your kind words! We're thrilled to hear that Jeff Dei provided you with excellent service and made your auto insurance experience easy and stress-free. We appreciate your recommendation and look forward to assisting you again in the future!"
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Jacob Tessandori

January 13, 2026

5  out of  5
rating by Jacob Tessandori
"I had a great experience working with Jeff at Burton Jernigan State Farm. He was knowledgeable, responsive, and took the time to really explain my options instead of just rushing through the process. Jeff made everything easy to understand and helped me find coverage that actually made sense for my situation. You can tell he genuinely cares about doing things the right way and making sure his clients are taken care of. If you’re looking for someone dependable and easy to work with, I’d definitely recommend reaching out to Jeff."
We responded:
"Thank you for your kind words, Jacob! We're glad Jeff could make the process easy to understand and find coverage that fits your needs. We appreciate your recommendation and look forward to helping you in the future!"
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Ronald Lamariana

January 8, 2026

5  out of  5
rating by Ronald Lamariana
"30 minutes totally taken care of with new supplemental insurance where 3 months with someone else and left dangling."
We responded:
"Thank you so much for your kind words, Ronald! We're thrilled to hear that you had a positive experience with us and that we could assist you quickly and effectively with your supplemental insurance. Providing great service and peace of mind is our top priority. If you ever need anything else, don’t hesitate to reach out!"
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greg Kawamura

December 16, 2025

5  out of  5
rating by greg Kawamura
"The agents are very friendly and help you find the right insurance that's suites your needs they will take there time with everything you need I recommend them to everyone my agent Yaya chavez is the best will work with her on my car thank you so much"
We responded:
"Thank you for your fantastic review, Greg! We're so glad to hear that Yaya and our team were able to help you find the perfect insurance coverage at a great price. Your recommendation means a lot to us, and we look forward to continuing to assist you with your car insurance needs. Thanks again for choosing us!"
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Kimberly Griminger

December 16, 2025

5  out of  5
rating by Kimberly Griminger
"Jeff was really amazing and really great to work with. He gave me a great quote and got me every discount possible so I now have full coverage at almost the same price I was using for just liability. I highly recommend State Farm Insurance here in Lower Lake, CA. Thee best experience I've ever had with any insurance company. They truly care about you and even send cards to you in the holidays. No insurance company does that, but Farmers does."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience, Kimberly! We're thrilled to hear that Jeff was able to provide you with great auto insurance coverage at a fantastic price and that you felt cared for throughout the process. We truly appreciate your recommendation and are grateful to have you as part of our State Farm family here in Lower Lake. If you ever need anything else, please don't hesitate to reach out."
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Toni Herrin

December 8, 2025

5  out of  5
rating by Toni Herrin
"Jose was knowledgeable, friendly, and professional. He helped save me money on my policy. He was patient and explained everything so that I can understand. Thankful"
We responded:
"Thank you so much for your kind words, Toni! We're thrilled to hear that Jose provided knowledgeable and friendly service while helping you save money on your policy. Your satisfaction means a lot to us, and we're always here to help with any questions you may have. Appreciate your feedback!"
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Kade HB

November 27, 2025

5  out of  5
rating by Kade HB
"Yaya was incredibly friendly, patient and helpful with finding the best policy available for me!"
We responded:
"Thank you so much for your kind words, Kade! We're delighted to hear that Yaya provided you with friendly, patient, and helpful service to find the best life insurance policy for your needs. We appreciate your trust and look forward to assisting you again in the future!"
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Anthony Dei

November 21, 2025

5  out of  5
rating by Anthony Dei
"We had a wonderful experience dealing with Jeff. He was very knowledgeable and we were able to get coverage on our auto as well we our Rv. We fell the coverage we are getting is perfect for our needs. Happy to be a part of the State Farm family."
We responded:
"Anthony, thank you so much for your kind words and for choosing State Farm! We're thrilled to hear that Jeff was able to provide knowledgeable service and help you find the perfect coverage for both your auto and RV. Welcome to the State Farm family—we're here to support you every step of the way. If you ever need anything, please don't hesitate to reach out!"
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Ron Lee

November 20, 2025

5  out of  5
rating by Ron Lee
"Fantastic service, great response time, and very accommodating. I highly recommend Joel and State Farm"
We responded:
"Thank you so much for your kind words and for taking the time to leave this fantastic review, Ron! We're thrilled to hear that you had a great experience with Joel and State Farm, and that our service, response time, and pricing met your expectations. Your recommendation means a lot to us! If you ever need anything else related to your property, vehicle, or general liability insurance, please don't hesitate to reach out."
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Francia Sparzynski

November 4, 2025

5  out of  5
rating by Francia Sparzynski
"Best people - always polite and always caring!"
We responded:
"Thank you for your wonderful feedback, Francia! We’re so glad to hear our team was polite and caring. It means a lot to us, and we look forward to continuing to provide you with great service!"
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_

November 4, 2025

5  out of  5
rating by _
"I very much look forward to adding a new life-insurance policy with "Mr. Jeff Dei", as soon as I am able to do so (Out of town currently). State Farm is the absolute best in class and I am extremely excited to do business with the best!!"
We responded:
"Thank you so much for your kind words and enthusiasm! We're thrilled to hear you're excited about working with Mr. Jeff Dei and State Farm. We look forward to assisting you with your new life insurance policy whenever you're ready. Safe travels and feel free to reach out anytime!"